Contact Thanks - Aquila Collection

CONTACT US

THANK YOU FROM AQUILA COLLECTION

YOUR VOUCHER HAS BEEN ISSUED AS AN EMAIL CONFIRMATION, WITH YOUR DETAILS AS BELOW. (please check inbox/spam folder)

Thank you for postponing your Cape Town Big 5 Safari Experience to a later date. We are working around the clock in unison with government, health and tourism authorities to curb the spread of COVID19.

Your postponed stay will help our teams manage the current situation and we look forward to welcoming you back to Cape Town shortly.

Stay safe. Self isolate. And keep on washing your hands.

YOUR COMMUNICATION REFERENCE NUMBER FOR FUTURE USE:

The details you have provided us with:

I am requesting a Safari Voucher for future use based on an existing booking
I understand the terms and conditions of the services as at the time of original booking
I understand my Safari Voucher is non-refundable
I agree that my existing booking will be cancelled (penalty free) when my voucher is issued
I am aware that I cannot reverse the Safari Voucher application process
I understand that this is not a refund or cancellation request

Warm regards,

THE AQUILA COLLECTION TEAM

TERMS & CONDITIONS: Your voucher is valid for a period of 24 months from your intended date of arrival. Your voucher will only be redeemed if you have a valid booking with the Aquila Collection. To redeem, please contact our reservations teams at any time during the validity period of your voucher. All overnight stays will receive a R200.00 credit – this can be used towards any extras to be settled during your visit. The voucher is transferrable but cannot be exchanged for cash.

WE LOOK FORWARD TO WELCOMING YOU TO YOUR CAPE TOWN BIG 5 SAFARI EXPERIENCE!