Please use this form to get a future use safari voucher for any direct booking made with Aquila Private Game Reserve and Spa, Inverdoorn Private Game Reserve or Kuganha Tented Camp Safari.
You must please not use this form to find out more about cancellation charges or how much of a booking might be refunded. Once you’ve submitted this form, your voucher code will be emailed to the address provided and your current booking will be cancelled.
Deferment is only valid on bookings for arrival until 31 January 2021.
- Only valid for booking for arrival until 31 January 2021
- Vouchers will be issued immediately via email.
- Requests must be made with valid booking reference numbers and contact details.
- Vouchers are valid for 24 months from original date of arrival for the same product as originally booked. No penalties or surcharges will apply.
- Overnight bookings will receive an additional R200.00 credit to be used on additional services or activities while staying at any of our properties.
- Vouchers are transferable but cannot be exchanged for cash or any other service.
- Voucher are not refundable.
Our Big 5 reserves are open and the current LEVEL 3 Risk Adjusted Strategy does not prohibit any safari services or experiences offered by the Aquila Collection.
Please note that our standard cancellation policy applies for all bookings from 01 November 2020.
We are however offering penalty free date changes for a period of up to 24 months from the original date of arrival – for bookings up until 31 January 2021.
Click here to read about COVID19 cancellations for the period 01 February to 31 October 2020. Please note that the status quo remains and that we will get in touch as soon as full head office operations resume.
In the unlikely event of future pandemic related international travel bans, we reserve our right to consult and make relevant updates to our standard cancellation policy.
In all cases, we will review extraordinary circumstances on an ad-hoc basis.
Our standard cancellation policy makes special provisions in the event of a positive COVID19 PCR test result relating to a confirmed Aquila Collection guest.
Reservation refunds of any kind may be delayed due to the COVID restrictions and availability of personnel over this period.
Guests who booked with a third party, booking portal or travel company must contact them for further assistance with their bookings.