Delivering safe and world-class service together with magnificent Cape Town big 5 safaris.
The Aquila Collection have always taken safe and hygienic services at heart, and will continue to do so in the post-COVID19 world when we bring back our friendly staff and welcome back our most valued guests from South Africa and around the world.
Before lockdown and in the period before the worldwide pandemic was announced, Aquila already implemented additional stringent measures at its properties and have always communicated our ongoing commitment to Safe Service Safaris.
Post lockdown – our teams will continue to be committed to ongoing training, screening and other protocols to ensure we are all safe while enjoying the magnificent landscapes of the Cape Karoo.
Our properties pledge that hygiene protocols will continue to be a priority, while we work with health and safety advisors to ensure we are certified and approved to accept guests from across the globe.
Please familiarise yourself with the suggested protocols and measures we have put in place to ensure Safe Service Safaris:
These protocols are relevant to the Aquila owned guest transfer service. Outsourced services booked through our reservations office will have to comply with our strict measures and will also be “certified safe” before their services may be used. The Aquila Collection reserves the right of admission.
We look forward to welcoming guests back! In the immediate recovery period, Aquila and Inverdoorn will implement 24 hour decontamination periods for all rooms after check-out. We ask that guests understand that this might force a room type change due to availability. We will always try our best to offer an upgrade, or room of the same value – should this be the situation.
The General Manager, Front of House Manager and First Aid Officer will always be available to assist all guests throughout their Safe Service Safaris visit. All indoor areas such as entrance lobbies, corridors and staircases, lifts, office rooms, meeting rooms and back offices are cleaned daily.
Further updates to these protocols may be suggested or made from time to time and we will endeavour to update all websites and guest information as soon as any protocols are changed.
These protocols will be implemented from the time that we are allowed to open as per the South African Government Gazette and Regulations and will remain in place until the WHO or South African Government make any further suggestions or recalls.
The Aquila Collection remains committed to provide Safe Service Safaris to our most valued guests as we continue to offer world class Cape Town Big 5 safaris and experiences – just 2 hours from the Mother City.