COVID19 updates: AQUILA COLLECTION TEMPORARY Closure
IN THE HEALTH AND SAFETY INTEREST OF OUR STAFF & GUESTS
Dear guests, clients and suppliers:
BIG 5 RESERVES NOTICE:
In the interests of the health and safety of everyone, we are implementing the emergency measures issued by the South African President, Cyril Ramaphosa.
As of 24 March 2020 we will unfortunately not be allowing check-ins from any travellers.
PLEASE NOTE: THE SOUTH AFRICAN LOCKDOWN HAS BEEN EXTENDED FROM 30 APRIL 2020 INDEFINITELY AND MANAGED VIA STAGES (RISK ADJUSTED STRATEGY):
As of this regulated shut down date, Aquila Private Game Reserve & Spa, Inverdoorn Private Game Reserve and Kuganha Tented Camp will be temporarily closed until the regulations allow us to receive guests and visitors. We will update all our platforms regularly.
We thank you so much for your support and understanding.
PLEASE NOTE that during this shut down, our management, security, conservation and Anti-Poaching teams will make sure our conservation efforts continue, while wildlife health and wellbeing will be top priorityI
AQUILA COLLECTION SUSPENDS HEAD OFFICE OPERATIONS until 30 June 2020:
With the COVID-19 situation changing daily, our first and foremost priority remains making sure that our staff, the community and all those who interact with us at our Cape Town Head Office are kept as safe as possible.
We will continue to do everything we can to help our staff, our people and the community in these uncertain times. In the health and safety interest of our staff, their families and friends, the Aquila Collection Cape Town Head Office will be temporarily closed until the Disaster Regulations Risk Adjusted Strategy allow operations.
This closure will affect all head office communication and some of our online and call centre services may be slower than usual. We ask for your patience should this be the case.
DEFERMENT:
Due to the sheer volume of requests and the closure of our Cape Town Head Office communication centre (and other departments), we ask your cooperation and understanding as there will be a delay in communication.
We are very sorry for any inconvenience caused to our most valued guests and clients. These measures are in place to contain the spread of COVID-19, and we hope to resume services as soon as feasible. Follow this link to get your extended booking voucher:
Please however complete the Safari Voucher form to re-book your Cape Town Big 5 safari experience for a later date.
Eligibility for Rebooking:
- Rebooking is permitted if you have a valid booking confirmation number for arrival until 30 June 2020
- The Safari Voucher will be valid for 24 months from original date of arrival.
- All overnight vouchers will receive R200.00 credit to be used on extras during the time of their visit.
Customers who booked directly with Aquila Private Game reserve & Spa must visit the Safari Voucher page and complete the relevant information.
Guests who booked with a third party, booking portal or travel company must contact them for further assistance with their bookings.
CANCELLATION POLICY:
DEFERMENT:
Clients with bookings for visit or stays until 30th June 2020 have the option of deferring their stay and / or visit with us to any other day in the next 24 months, at the same rate quoted.
For overnight stays we are also including a voucher to the value of R200 per person per night which they could use towards purchases at the reserve.
To make use of this service, please click on the button below:
CANCELLATION:
Please note that our standard cancellation policy applies if you do not accept the deferment option. All cancellations are only effective once confirmed in writing by our sales office.
ACCOMMODATION AND/OR DAY TRIP BOOKINGS:
- No Shows: 100% of full amount payable
- Cancellations within 0 – 14 days of date of arrival: 100% payable
- Cancellations within 15- 45 days of date of arrival: 50% of full amount payable
Late arrivals/early departures: no refunds will be given for meals or services not taken up.
Please note that all refunds are subject to commission and/or bank charges.
GROUP BOOKINGS:
A non-refundable deposit may be requested and specially negotiated cancellation policy will apply to any bookings which exceeds 25% of our capacity (day trip and overnight).
NEW BOOKINGS:
For any new enquiries, please visit our property websites and use the live chat function to speak to a safari consultant:
www.aquilasafari.com or www.inverdoorn.com or www.kuganha.com
- Please note that we will not be taking any new bookings for arrival before 30 June 2020.
- Bookings made for arrival between 30 May and 31 July 2020 will have no deferment penalty.
- Our standard cancellation policy will apply to all bookings for arrival from 01 August 2020 onwards.
CLIENTS AND SUPPLIERS:
Should you need additional information, we ask that you contact your sales agent directly.
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