Dear Aquila Collection client
We thank you for reaching out during this uncertain time of flight bans and other international regulations possibly impacting your Aquila Collection experience. Firstly, we would like to thank you for choosing Aquila Collection for your Cape Town big 5 safari experience.
While there is currently a lot of confusion, we commit to being by your side during these times and offer solutions as best we can. For guests currently checked-in we are offering a complimentary transfer service from the reserve back to Cape Town in order for them to make onward travel arrangements.
In the event of an upcoming booking we would like to remind all guests that our cancellation policy applies and that we do recommend personal travel insurance cover at the time of booking. It is also recommended that travellers to South Africa have personal travel insurance that includes pandemic and/or Covid19 cover policies and we ask that guests please refer to their insurance policies and travel agents in this regard.
We will however offer penalty free deferments for confirmed bookings. These postponements support the industry and ensure you can return to South Africa shortly to enjoy a Cape Town safari. Deferments and postponements will be valid for a period of 24 months from the original date of arrival and no additional charges will be levied to the postponed arrangements.
Please note that the South African internationals borders and ports do not restrict any nationality and the current South African regulations do not restrict our offering in any way. This therefore means that while there might be flight inconveniences – we are still able to offer the services booked and paid for.
Please consult your trade consultant or reservations agent for postponements OR use our easy online form here.
We wish you a safe festive season and hope to see you soon!